pureVibranz POLICIES – Effective Sept. 2024
Refund Policy
The following procedures apply to all returns, refunds, or exchanges of pureVibranz products:
• 100% money back guarantee in the first 30 days from date of purchase with proof of purchase (Original Order
Number/date of purchase).
• ALL merchandise must be returned by who originally made the purchase from PureVibranz website (Original
Order Number/date of purchased).
• ALL returns MUST have a Return Merchandise Authorization (RMA) number. This can be obtained by
contacting the Customer Service Department 800-356-7935 within 30 days of purchase.
• The RMA # MUST be written on ALL cartons, boxes, envelope – for items that are being returned.
• WITH NO RETURN MERCHANDIZE AUTHORIZATION (RMA)—the process can be delayed.
• Return any/all unused product(s) in its original carton/container, if applicable.
• Proper shipping carton(s) and packing materials should be used when packing product(s) for return or
replacement or refund. Use shipping services that provide a tracking number for each package. Please provide
tracking information if possible.
• Send to PureVibranz shipping/receiving department at customer’s expense to:
PureVibranz, 3111 S. Valley View Blvd, Suite Y-102, Las Vegas, NV 89102
• PureVibranz DO NOT accept packages at our warehouse – “COLLECT”.
Postage MUST be prepaid by the customer.
Lost shipments are the responsibility of the customer. PureVibranz cannot be held liable for the loss of return
shipments. If returned products are NOT received by PureVibranz warehouse, it is the responsibility of the
customer to track/trace the shipment.
• IF customer purchased the product(s) directly from a distributor/consultant/customer and NOT from a
PureVibranz website; the product(s) MUST be returned to the distributor/consultant/customer whom they
purchased from and PAID to --- for any return/refund or exchange; and NOT through PureVibranz corporation
(as the item was NOT bought from or paid to pureVibranz, but bought from and paid directly to the individual).
• ALL conditions in this policy must be met prior to receiving a refund or exchange.
• SMARTSHIP RULES and REFUND POLICY
It is the CUSTOMER’s (your) responsibility to MANAGE your SMARTSHIP on-a monthly basis.
1. Log into your personal website “My Dashboard”
2. Choose Manage your SS order from the Main Menu (NOTE: NOT all products are available for SmartShip)
3. Choose Your SmartShip subscription Items (FREE Shipping (USA Only) for orders over $125.00 -
Otherwise S&H will be charged)
4. This means that EVERYMONTH you will be charged on the SAME date, for the SAME items that have been
set up as SMARTSHIP SUBSCRIPTION - UNLESS OTHERWISE YOU MAKE THE CHANGES ON ITEMS TO
BE SUBSCRIPTION THE SUBSEQUENT MONTHS), see example below.
Example:
a. If you set up a 2x4 Smart Saver Pack as your 1 st month SmartShip, for $112.00 plus sales tax totaling $121.24.
And had indicated on the Check Out process to be charged on the 15 th of the month. Your credit card will be
charged on the 15 th and items will be shipped from our warehouse. However, this product is less than $125.00;
therefore, you will be charged S&H.
b. On your 2 nd month of SmartShip, IF you HAD NOT changed/Manage your order from the previous month to
something different other than the 2x4 Smart Saver Pack, you WILL BE CHARGED and will be shipped again for
the exact same amount and the exact same items from the previous month.
c. HOWEVER, if on the 16 th of the month you noticed that had been charged for the same thing and you DO NOT
want them. YOU MUST contact our Customer Service via Email and
Telephone call to alert them as NOT ship the order, otherwise
1. You will be charged a 5% Processing fee if products have NOT yet been Shipped, or
2. You will be charged a 15% Restocking fee if products have ALREADY been shipped to
you and you are returning (at your expense) them due to a duplicate order or changed your mind.
5. You must Manage YOUR MONTHLY SMARTSHIP Subscription. You can cancel/deactivate your subscription
at any time.
Refund and Exchange policy – effective 09_2024

PUREVIBRANZ POLICIES – Effective Sept. 2024
Replacement Policy
Replacement policy for Pendants, Frequency Discs and Intention Discs
• 100% money back guarantee in the first 30 days from date of purchase with proof of purchase (Original Order
Number/date of purchase).
• PureVibranz will replace any pendants, frequency discs (8” and/or 3.5” discs) that are
accidentally dropped and/or broken by you (NOT by the COMPANY) with PROOF OF
PURCHASE (order #) at 50% of the current retail cost Plus shipping and handling PAY
by you for the replacement.
• With NO PROOF OF PURCHASED we WILL NOT BE ABLE TO DO A REPLACEMENT.
• ALL ABOVE conditions must be applied regarding your request for RMA#
(either return of the broken pieces and/or a photo of the broken items) to Customer Service at
cs@getVibranz.com
• ALL RMA# MUST BE WRITTEN ON BOXES/PRODUCTS BEING RETURN at your expense.
• NO RMA# -- YOUR Replacement process WILL BE DELAYED
• Contact Customer Services 800-356-7935 or email: CS@getVibranz.com for an RMA
number BEFORE returning ANY and ALL products.
• DO NOT RETURN products WITHOUT contacting our Customer Service Dept.
Replacement policy for ReVitaLazers
Date of purchase to 12 months
• PureVibranz has a 12-month warranty from the date of purchase on any ReVitaLazers that
are defective or faulty- At no cost to the customer.
• MUST contact Customer Service regarding RMA# and verification of purchase (original order
number / date of purchase).
• NO RMA# -- YOUR Replacement process WILL BE DELAYED
• ALL RMA# MUST BE WRITTEN ON BOXES/PRODUCTS BEING RETURN.
• Contact Customer Services 800-356-7935 or email: CS@getpureVibranz.com
• Must ship back the broken laser at your own cost to PureVibranz shipping/receiving
warehouse to:
PureVibranz, 3111 S. Valley View Blvd., Suite Y-102, Las Vegas, NV 89102
From12 months +1 day to 3 years
• PureVibranz will replace the defective or faulty laser at 50% replacement cost of the current
retail value for the revitalaser plus shipping and handling PAID by YOU.
• MUST contact Customer Service regarding RMA# and verification of purchased (original
order number / date of purchase).
• ALL RMA# MUST BE WRITTEN ON BOXES/PRODUCTS BEING RETURN.
• With NO RMA# --this can delay your process.
• Contact Customer Services 800-356-7935 or email: CS@getpureVibranz.com
• Must ship back the broken laser at your own cost to PureVibranz shipping PREPAID to:
PureVibranz, 3859 S. Valley View Blvd, Suite 16, Las Vegas, NV 89103

Refund and Exchange policy – Effective 09-2025